TERMS AND CONDITIONS
These conditions form the contract between the customer and Great Removals Ltd.
1– The Company vehicles are insured for business purposes only, no passengers other than the employees are permitted.
2– 25% of the agreed price (minimum: £100) will be charged upon confirmation of booking.
3- Payments can be made in cash, bank transfer (1 day in advance), card or electronic gateway, we also accept Cheque ( 3.5% percent fee plus 7 days advanced payment via cheque). Remaining balance will have to be paid prior to departure from the former address or before unloading.
a) If the customer is unable to pay for the service, on the day of the move, after the items have been loaded onto the vehicle(s), the items shall be taken to our storage facility, only to be released once balance has been settled, the customer will also be liable to pay storage fees at the rate of £75 pw and re-delivery cost. If items are taken to storage, due to non-payment, customer items shall be held for 28 days. If payment is not received during this time, we reserves the right to auction the items and use the proceeds to cover the outstanding cost.
5- Any additional items to those declared at the time of quotation may result in change in the price.
6- Packing materials will be additional to the removal quote, unless previously agreed during the quotation process that packing materials are included.
7- Packing services shall not include the packing of drinks, any Flammable items, oils or any other food or drink that is in liquid form and has been previously opened.
8- Out of hours charges will be at £25.00 per hour per person after 6.00 pm.
9- Should Congestion/ Toll Charges be incurred, these shall be passed on to the customer.
10- There is a £60.00 per hour charge for waiting time for keys or access issues.
11- Our compensation policy only covers items previously packed, inspected and loaded by us.
12- A 20 minute break during any 3 hour period of work will be included.
13- Any items found to be missing, lost, broken or damaged, must be informed to the supervisor, during or at the end of the move or 72 hour from our storage facility.
14- All destinations must be set at the start of job and no intermediate detours will be entertained.
15- Parking arrangements, permits and distensions will the Customer’s responsibility and Any parking penalty or penalties issued to our vehicles will be included in the final invoice.
16- We reserve the right to refuse the job if the customer behavior is abusive or unacceptable at any stage.
17- On occasions where unusual moves are required such as moving items through windows, the customer is responsible for any damage to item or property.
18- Great Removals shall not be held responsible for any inconvenience or loss caused by adverse weather conditions and circumstances beyond our control such as road closures, breakdown of vehicles, etc.
a) Claims due to our negligence will be dealt with according to company procedure, such that the customer will need to send details of the issue, in writing to our company address or by email, within 7 days of the incident. The company shall deal with the matter within 28 days of receipt of notification of the incident.
b) Customers shall not be permitted to deduct money from the total amount.
19/a- OUR LIABILITY FOR LOSS AND DAMAGE TO THE GOODS – In the event of making an insurance claim for loss or damage of your goods, your claim shall be subject to the following:
a) Without knowing the value of your Goods we limit our liability to a fixed limit per item, The amount of risk we accept under this condition is reflected in our price for the Services.
b) If you wish us to increase our limit of liability per item you agree to pay a higher price for the Services. Unless agreed otherwise in writing, if we are negligent or in breach of contract, we will pay you up to £40 for each item which is either lost or damaged to cover the cost of repairing or replacing that item.
19/b – LIMITS OF LIABILITY FOR DAMAGE TO PREMISES:
If we are negligent or in breach of contract or otherwise responsible for causing loss or damage to your premises, we will pay you either; A the cost of repairing the damaged area to a maximum limit of £75; or B up to a maximum of £75 on each premises.
19/c Standard insurance excess fees are £250 per claim and is the customers responsibility.
19/d EXCLUSIONS OF LIABILITY:
We shall not be liable for:
a) Our insurance does not cover loss or damage caused by fire at your property, Extra fire insurance can be requested/ arranged via written request, a itemized declaration of full value of items and upfront payment of premium.
b) Loss or damage caused where Goods have been packed or unpacked by you or others.
c) Loss or damage caused by changes in atmospheric conditions including but not limited to dampness, mould or mildew, rusting, tarnishing, corrosion, or gradual deterioration unless directly attributable to an ingress of water caused by Our negligence or breach of contract.
d) Loss or damage caused by vermin, moth, or other infestation;
e): loss or damage caused if Goods have any inherent defects or suffer from any inherent vice-fault.
f): for any delay of failure to perform the Services due to circumstances outside Our control which shall include but not limited to fire, war, sabotage, civil disturbance, acts or restrictions, byelaws, prohibitions or measures on the part of local or government authority, industrial disputes, embargoes, bad weather or equipment or vehicle breakdown.
20- The insurance values are taken from the removals quote, which Great Removals shall issue before starting the removal, typically we quote for insurance values of £50,000 per van goods in transit, though the exact figure will be listed in the quote.
21- Due to safety reasons, our removals crew will not take off their shoes, while the removals job is being carried out. Should customers wish to prevent damage to their carpets/flooring, they must ensure that they lay down protective sheets which can be requested as a service.
22- Electrical and gas appliances will not be unplugged by our staff.
23- Flammable liquids, such as petroleum based fluids or oil based paints shall not be permitted in our vehicles.
24- Explosive items, such as gas cylinders shall not be permitted in our vehicles.
25- Boxes containing miscellaneous items will be left on the main floor (usually the ground floor), unless previously agreed.
26- Deposits are refundable only with in the cancellation window of 7 working days.
27- Changing a confirmed moving requires a 5 working days notice before hand, there is a 25% of move value as a penalty if with with the time provided.
28- Should the customer cancel or postpone the move giving less than 24 hours’ notice, they shall be liable to pay the full amount.
29- Card Details & Payments
a) Debit/credit card details may be held by our secure payment gateway until job completion and full balance settled.
b) Card details on file, shall be destroyed upon settling of balance.
c) We reserve the right to take payment from the card details provided, for the outstanding costs of the removal.
30- Removal jobs which are scheduled to move outside a radius of 100 miles shall be payable before the items are loaded onto our vehicles.
31- In order to ensure the validity of our insurance policies our staff shall only use our approved packing materials along with any of our packing services.
32- ADDITIONAL CONDITIONS
a) Registered address: You must provide a postal and where possible an e-mail address to which all communications are to be directed and shall notify us of any changes.
b) Communications will be treated as having been duly served and received by e-mail on the day it is sent or 3 days after posting by first class post.
c) If We are unable to contact You at the address advised, You will be responsible for all costs we incur in establishing your whereabouts.
d) If we provide an inventory or receipt for Goods it need not state the contents of any article, bundle, package or other container. The inventory or receipt shall be final except for any specific item which you may point out in writing within five days of receiving the inventory. No claim may be made in respect of any item not described in the inventory or receipt.
e) If Storage charges are subject to revision and you will be notified of any increase in writing 28 days before the increase comes into effect.
f) Termination of storage If the payment due from you is not in arrears, we may end this Agreement by giving You 28 days’ notice.
g) Alternative terms and conditions can apply if agreed in writing before we start Services. This contract is subject to United Kingdom laws and the jurisdiction of the United Kingdom Courts unless both parties have agreed otherwise.
703 Stockport Rd, Levenshulme, Manchester M12 4QN